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Should you find any item unsuitable, you can return it to us within 100 days of receipt. We will be happy to exchange it for an alternative item or refund the purchase price.
Please note, all returned items must be sent back unused, in their original packaging and within 100 days of receipt. For more information on our return policy and potential exceptions, please refer to our “return & exchange” section in Terms & Conditions. For more details about return options and procedures, click here.

To return an item, the first step is to complete the returns slip on the dispatch note sent with your order and safely re-pack the items. You can then choose to book online your return using our partner Evri (via Home Collection, via ParcelShop or via lockers drop off) or you can organise your return directly at the Post Office.
Please visit our Return page to see all of our return options and procedures.

If you organise your return using our partner Hermes (via Home collection, parcel shop drop off or locker drop off), the return cost will be £2.99 (this amount is to be paid online directly on Evri.com. If you choose to return through the Post Office, charges will be calculated by the Post Office depending on your parcel size and location.

You can organise an Evri courier to come and collect your parcel, from anywhere including a ‘safe place’ location at home like a porch, garage, shed or from a neighbor. You won't have to sign for the collection from the 'safe place' or when the courier knocks. You can book your return online and print your return label at home. To organise Home Collection, please refer to our Return page.

If you are unable to print your return label at home, you have the possibility to print your return label at the nearest Parcel Shop. You first need to book your return online at home by visiting Evri.com and then go to the nearest ParcelShop to print the return label (through the QR code). Find a print-in-store location here Alternatively, you can also organise a return through the Post Office. See all of our return options here.

Unfortunately, at the moment, we are unable to book a courier collection for you. However, we are happy to help you if you have any questions or are experiencing any difficulty while booking online. Our customer service is available Monday to Sunday, from 8am to 8pm by phone: 0330 1231293 or by email at service@afibel.co.uk To organise Home Collection, please refer to our Return page.

You can track yourEvri return by making a note of the 16 digit barcode on the returns receipt and visiting www.Evri.com or by using the Hermes app. Once your return reaches the Afibel returns department, you will also get an email notification.
If you sent your return through the Post Office, you can ask to get a tracking number. Remember to get a proof of posting.
Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.

We're so sorry this has happened! We want to resolve this for you in the best way possible, please contact our customer service for help. By phone on our customer service number: 0330 1231293 Monday – Saturday from 8am to 8pm By email: service@afibel.co.uk

You can return underwear and lingerie, so long as the returned item has not been used and is still in their original packaging, along with the tags and hangers intact.
As for other items, you can return within 100 days of receipt.

We will accept all returns so long as the returned item has not been used and is still in their original packaging, along with the tags and hangers (if applicable) intact. You will need to return the items back to us within 100 days of receipt.