SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
SECURE PAYMENT
Easy returns with Evri
Free delivery from £50 | code W7W3
Try before you buy
Select a topic below, you will probably find the answer to your question.
If you can’t find the answer to your question:
Should you find any item unsuitable, you can return it to us within 30
days of receipt. We will be happy to exchange it for an alternative item
or refund the purchase price.
Please note, all returned items must be sent back unused, in their
original packaging and within 30 days of receipt.
For more information on our return policy and potential exceptions,
please refer to our “return & exchange” section in Terms & Conditions.
For more details about return options and procedures, click here.
To return an item, the first step is to complete the returns slip on the dispatch note sent with your order and safely re-pack the items.
If you organise your return yourself using our partner Evri (Home collection, ParcelShop or locker drop off), the return cost will be £2.99.
If you need assistance, our customer service will arrange an Evri return for you for £3.99. Just call us on 0330 1231293, Monday to Saturday between 8am and 7pm. The cost of returns will be deducted from your refund amount.
If you choose to return through the Post Office, charges will be
calculated by the Post Office depending on your parcel size and
location.
You can organise an Evri courier to come and collect your parcel, from anywhere including a ‘safe place’ location at home like a porch, garage, shed or from a neighbor. You won't have to sign for the collection from the 'safe place' or when the courier knocks. You can book your return online and print your return label at home. To organise Home Collection, please refer to our Return page.
If you are unable to print your return label at home, you have the possibility to print it at the nearest Evri ParcelShop with a Print In ParcelShop device: Find a print in store location.
You can either arrange your return directly at the ParcelShop, or book your return online at home first and just print the label at the ParcelShop (through the QR code).
Alternatively, you can also organise a return through the Post Office. See all of our return options here.
Yes. If you need assistance, our customer service will arrange the return for you for £3.99. Just call us on 0330 1231293, Monday to Saturday between 8am and 7pm.
For more details, please refer to our Return page.
You can track your Evri return. Make a note of the 16 digits barcode on the return label and visit Evri.com.
Once your return reaches the Afibel returns department, you will also get an email notification. If you haven’t ordered through the website, and wish to receive those notifications, do not forget to provide your email address to our customer service.
If you sent your return through the Post Office, you can ask to get a tracking number. Remember to get a proof of posting.
Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.
We're so sorry this has happened! We want to resolve this for you in the best way possible, please contact our customer service for help. By phone on our customer service number: 0330 1231293 Monday – Saturday from 8am to 7pm By email: service@afibel.co.uk
You can return underwear and lingerie, so long as the returned item has not been used and is still in their original packaging, along with the
tags and hangers intact.
As for other items, you can return within 30 days of receipt.
We will accept all returns so long as the returned item has not been used and is still in their original packaging, along with the tags and hangers (if applicable) intact. You will need to return the items back to us within 30 days of receipt.