Afibel Guarantees

Satisfaction Guaranteed

Quality is essential to us and we are uncompromising when we choose our products. We hope you will love everything you buy from us, as much as we loved creating it for you. However, should you find any item unsuitable, you can return it to us within 100 days of receipt. We will be happy to exchange it for an alternative item or refund the purchase price.

Please note, all returned items must be sent back unused, in their original packaging and within 100 days of receipt. This does not affect your statutory rights. For more information on our return policy and potential exceptions, please refer to our “return & exchange” section in Terms & Conditions.

How to make a return?

To return an item, complete the returns slip on the dispatch note sent with your order and safely re-pack the items. You can choose one of the following options to send it back to us from £2.99:

Please note that our delivery partner, Hermes has rebranded to Evri. Find our more at evri.com

Need some advice?

If you would like some advice, just call our Customer Service team on 0330 1231293 , Monday to Saturday between 8am and 8pm or e-mail service@afibel.co.uk.
We'll be happy to help.