Afibel Guarantees

Please note that our delivery partner, Hermes has rebranded to Evri. Courier collection by Evri are available 6 days a week. You can select a date, get an estimatedtime of arrival (ETA) and leave your package in a safe place (porch, garage, neighbour…) for collection.

1. Book your return online directly with our courier by visiting Evri.com and simply:
• Search for Afibel in the retailers list
• Then enter your order number* and email address.

*You can find your order number at the top of your delivery note under your customer details. If your order number on your delivery note has a format with a dash (e.g., 320300420-O01), please contact our customer service so they can assist you as our format recently changed)

• Select “Courier collection” and follow the steps. A courier will collect your parcel from £2.99 (this amount is to be paid online directly on Evri platform).


2. Print the Evri Return label and attach it to your package
• Print your label at home on a printer
• If you are unable to print at home, you can also print your label at Evri Parcel Shop location. Find a print-in-store location here.
The package won’t be collected unless they have the label attached. Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.

You can track your Evri return by making a note of the 16 digits barcode on the returns label and visiting https://www.evri.com/ or by using the Evri app.

Click here to arrange a return with Evri

Please note that our delivery partner, Hermes has rebranded to Evri. Evri ParcelShops are available at various locations including independent retailers, groups and local convenient stores. Find your nearest location by visiting the Evri website or app. Find your nearest ParcelShop.

1. Book your return online directly with our courier by visiting Evri.com.
• Search for Afibel in the retailers list
• Then enter your order number* and email address.

* You can find your order number at the top of your delivery note under your customer details. If your order number on your delivery note has a format with a dash (e.g. 320300420-O01), please contact our customer service so they can assist you as our format recently changed)

• Select “ParcelShop drop off” and follow the steps. Return fees are £2.99 (this amount is to be paid online directly on Evri platform).


2. Print the Evri Return label and attach it to your package
• Print your label at home on a printer and drop off your package at the nearest ParcelShop.
• If you are unable to print at home, you can print your label directly at the Parcel Shop location. However, please note that step 1 has to be done online through Evri.com Find a print-in-store location here.

Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.

You can track your Evri return by making a note of the 16 digits barcode on the returns label and visiting https://www.evri.com/ or by using the Evri app.

Click here to arrange a return with Evri

Evri lockers are available at various locations including supermarkets, service stations & commuter routes. Find your nearest location by visiting the Hermes website or app.
Please note that lockers fit package of maximum dimensions 66cm x 41cm x 38cm. Find your nearest locker.

1. Book your return online directly with our courier by visiting Evri and simply :
• Search for Afibel in the retailers list
• Then enter your order number* and email address.

*You can find your order number at the top of your delivery note under your customer details. If your order number on your delivery note has a format with a dash (e.g. 320300420-O01), please contact our customer service so they can assist you as our format recently changed)

• Select “Locker drop off” and follow the steps. Return fees are £2.99 (this amount is to be paid online directly on My Evri platform).


2. Print the Evri Return label and attach it to your package
• Print your label at home on a printer and drop off your package at the nearest ParcelShop.
• If you are unable to print at home, you can print your label directly at the Parcel Shop location. However, please note that step 1 has to be done online through Evri Find a print-in-store location here.

Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.

You can track your Evri return by making a note of the 16 digits barcode on the returns label and visiting https://www.evri.com/ or by using the Evri app.

Click here to arrange a return with Evri

Find the nearest Post Office Branch location here.
To return an item at the Post Office:
• Complete the returns slip on the dispatch note sent with your order
• Safely re-pack the items
• Address the returns parcel to:
Afibel Returns Department Station Road, Steeton Keighley, BD20 6RA

Please obtain a certificate of posting in case of any query. Returning an item at the Post Office is at your own cost.

Please note that returns can take up to 14 days from the date of posting or collection to show on your statement or bank account.